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BCA-SMU-SSG Advanced Management Programme on Productivity and Leadership Development

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BCA-SMU-SSG Advanced Management Programme on Productivity and Leadership Development 

 

 

The BCA-SMU-SSG Advanced Management Programme on Productivity and Leadership Development is a flagship programme tailored for the built environment industry. It aims to provide participants with a broader strategic vision of the business environment at a time when the industry is experiencing growing complexities and increased competitiveness. Drawing on the rich experience of industry leaders, this programme is part of BCA’s Built Environment Strategic Leadership Development initiative to develop a quality workforce which would anchor and advance the built environment industry.

It also cultivates a platform to exchange ideas and visions among diverse players from the industry. While it facilitates an understanding of the complex market and process-oriented issues that drives the industry, the programme also prepares senior executives to be dynamic leaders; building sustainable competitive advantages of individual firms along the value chain of the built environment industry. To further enhance each module, insights are shared by industry leader firms through industry-specific case-studies. Designed and facilitated by the Singapore Management University (SMU), this programme aims to elevate the way leaders manage performance excellence, business transformation and organisational growth to deliver a quality and sustainable built environment.

 
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Who Should Attend

Industry professionals who wish to gain a broader strategic vision of the built environment industry, as well as the way they manage for performance excellence, business transformation and organisational growth to deliver a quality and sustainable built environment.

 
Admission Requirement

Participants should have minimum 3 years of management experience in the built environment industry (middle to senior level executives).

 
Programme Schedule

Module Dates
Module 1 :   Strategic Planning: Growth & Internationalisation       24 & 25 March 2017 (9.00am – 5.00pm)
Module 2 : Enterprise Risk Management & Crisis Management    31 March & 1 April 2017 (9.00am – 5.00pm)
Module 3 : Successful Business Management & Key Account Management     7 & 8 April 2017 (9.00am – 5.00pm)
Module 4 : Finance for Decision Making & Control        28 & 29 April 2017 (9.00am – 5.00pm)
Module 5 : Legal Issues    5 May 2017 (9.00am – 5.00pm)
Module 6 : Driving Change & Opportunities in Building Innovations & Productivity   6 May 2017 (9.00am – 5.00pm)
Module 7 : Managing Professional Work Relationships & Cross Cultural Management   12 & 13 May 2017 (9.00am – 5.00pm)
 

Programme Aim

Designed and facilitated by the Singapore Management University (SMU), this programme aims to elevate the way leaders manage for performance excellence, business transformation and organisational growth to deliver a quality and sustainable built environment.

 

Participants’ Profiles

Participants included senior management, managers and managing directors. Since 2008, we have trained 132 participants. The class profiles of the last 2 intakes (2013 & 2015) are as follows:

Meals

Lunch and refreshments for 2 tea breaks will be provided each day during the programme. Meals provided are “no pork no lard”. If you have special dietary requirements, please inform us accordingly.

 
Certification

BCA-SMU-SSG Advanced Management Programme on Productivity & Leadership Development Certificate

Participants must achieve at least 75% class attendance rate and complete the project.

Certificate of Participation (for individual module)

Participants must achieve at least 75% class attendance rate.

Participants will not be granted the BCA-SMU-SSG Advanced Management Programme on Productivity & Leadership Development Certificate upon completion of 7 individual modules at different timeframe. In order to qualify for the BCA-SMU-SSG Advanced Management Programme on Productivity & Leadership Development Certificate, participants must enroll for the full programme upon application.

 
Professional Engineers Board (PEB) – Professional Development Units (PDU) for 2015 Intake


 
Board of Architects – Singapore Institute of Architects (BOA-SIA) CPD Points for 2015 Intake

Participants will qualify for 6 CPD Points upon successful completion of the BCA-SMU-WDA Advanced Management Programme on Productivity & Leadership Development (Intake 6).

 

Venue

Singapore Management University
 

 
 
 
Fees
Full programme fee :    SGD12,840.00 (incl. 7% GST & registration fees) per person
Programme fee after funding from SkillsFuture Singapore (SSG) :    SGD6,840.00 (incl. 7% GST & registration fees) per person (Please refer to the terms & conditions stated at the Funding below.)
     
Individual module fee* : SGD2,354.00 (incl. 7% GST) per person for 2-day module
SGD1,177.00 (incl. 7% GST) per person for 1-day module
     

Fees include tuition, course materials, instructors’ fees, lunch and refreshments during the programme.

* Participants will not be granted the BCA-SMU-SSG Advanced Management Programme on Productivity & Leadership Development Certificate upon completion of 7 individual modules at different timeframe. In order to qualify for the BCA-SMU-SSG Advanced Management Programme on Productivity & Leadership Development Certificate, participants must enroll for the full programme upon application.

 

SkillsFuture Credit

Singapore Citizens aged 25 and above, and self-funding may use their SkillsFuture Credit (up to SGD500) to defray part of the course fee. Please click here for the User Guide on how to claim for SkillsFuture Credit.  Claim should be submitted via the Training Exchange (click here).  

 

Union Training Assistance Programme (UTAP)

All NTUC union members are eligible for UTAP funding (up to SGD250 per annum).  Please click here for more information on UTAP and application. 

 

Important Dates
Programme Application starting date  :    17 November 2016
     
Programme Application closing date  : Closed
     
WDA Funding Application starting date  : 17 November 2016
     
WDA Funding Application closing date  : Closed
 

Funding for the Programme

The funding is awarded by the SkillsFuture Singapore (SSG).

Eligibility for Funding

Only Singapore Citizens (SC) and Singapore Permanent Residents (SPR) are eligible. Applicants should currently be in senior management / senior executive positions, in the built environment and related industry, and had held such positions for at least 3 years.

Conditions Tied to Funding

  1. Applicant must achieve at least 75% class attendance for the programme.
  2. Applicant must participate in all surveys as required by SSG and BCA before, during and after the completion of the programme.
  3. Applicant must inform BCA promptly whenever there is a change in their personal or employment status / details including job scope, career progression, salary, job performance records and course grades whenever applicable.
  4. Applicant must serve a Minimum Service Period (MSP) of 12 months within the built environment industry upon successful completion of the programme.   
  5. Applicant must undertake an organisation-based productivity improvement project which leads to quantifiable productivity gains in his/her organisation.
  6. Applicant must submit 2 project reports based on the timeline below:
    – 4 months after successful completion of the programme: organisation-based project report endorsed by the management of applicant’s organisation for implementation;
    – 10 months after successful completion of the programme: project completion report with quantifiable productivity gains endorsed by the organisation.
  7. In the event that a recipient of the funding changes employer during the course of study or during MSP, the recipient must notify BCA Academy in writing within 1 week upon commencement of their new employment.
  8. In the event of unsuccessful completion of the BCA-SMU-SSG Advanced Management Programme on Productivity and Leadership Development, or non-fulfilment of Items (1), (2), (4), (5) and (6) under this section, BCA shall recover the amount of the funding provided to the applicant.

Availability of Funding

There are limited placements. The award of the funding will be at the discretion of SSG and BCA. The funding for SC and SPR is up to 50% of the programme fee (excluding GST), e.g. SGD6,000 per participant for eligible participants.

Programme Fee Payable

For participants who are granted the the funding, the net payable programme fee is SGD6,840 (including GST) per person.     

Application Instructions

Please click here to download the Funding Application Form.

Together with the supporting documents listed below, please send the completed form to BCA Academy by 10 March 2017 (please refer to the detailed information in the Application Form).

Supporting Documents:

  • Photocopy of NRIC (front & back);
  • Photocopy of Passport for Singapore Permanent Residents;
  • A letter from applicant’s employer certified applicant’s current designation, job functions and date of joining the organisation; and
  • Detailed Curriculum Vitae (CV)
 

SkillsFuture Study Awards

The programme is also eligible for SkillsFuture Study Award for the Built Environment Sector.  The SkillsFuture Study Awards encourage Singaporeans to develop and deepen specialist skills needed by future economic growth sectors or in areas of demand such as the built environment sector. It supports Singaporeans who already have deep specialist skills to develop other competencies. Over 500 study awards are available from October 2015 for Singaporeans to apply. Successful SkillsFuture Study Awards applicants will receive a monetary award of S$5,000 which can be used to defray out-of-pocket expenses associated with the course that the applicant will be taking. It can also be used on top of existing Government course fee subsidies.  

To find out more about the SkillsFuture Study Award for the Built Environment Sector and to apply for the award, please click here.
 

What our participants said about the programme:

Please click on the 'Testimonials' tab above for more participants' comments.

 
 
Strategic Planning: Growth & Internationalisation (Module 1)

As companies emerged from small to medium enterprises, they faced the daunting task of growth to large and international enterprises. How do companies become industry leaders? How do they position for regional and international growth? Which international strategies should they adopt?

The companies in international markets operate in an environment of opportunities and threats in which it is necessary to develop appropriate growth and internationalisation strategies configured to compete with other firms while providing value to customers and stakeholders.

This module introduces the participants on the strategic thinking and methodologies for companies to achieve their growth potentials and global expansion plans.

Using local and international cases, participants will understand the various options available and apply them towards their own growth plan and internationalisation strategies.

 

 

Topics

  • Strategic Approaches to Growth – Introduction to Business Model Canvas for business growth
  • Strategic Approach towards Internationalisation – Introduction to Process Model of Internationalisation
  • Core Competency Mapping and Analysis – An in-depth analysis of company resources and capabilities; cultural values & technology
  • Value Chain Analysis
  • Competitors Intelligence – Step by step approach to knowing what is competition
  • Capability Building – Building a global brand
  • Selling and Negotiating in International Markets
  • Strategic Approaches to Market Entry – Strategic alliances, acquisition and direct investment

 
Featured Case Study

 
Facilitators

NEO KOK BENG (Co-Founder, President & CEO, AWAK Technologies)

Neo Kok Beng is the President and CEO of AWAK Technologies. AWAK is developing the platform technology for sorbent-based dialysis generation and the first world peritoneal-based automated wearable artificial kidney. The company is the 2011 finalist of the Wall Street Journal’s Asia Innovation Award, and 2011 IES Engineering Achievement Award, and 2010 winner of the US Department of Veterans Affairs Innovation Initiative.

Prior to founding AWAK Technologies, he founded e-healthcare, information security, telematics/infocomm system. These various innovation-driven companies showcase his entrepreneurial dynamism and spirit of adventures. He focuses on the internationalisation of business covering global strategy, strategic alliances, technology licensing and markets access.


ROGER LOO (Executive Director, Management Consulting, BDO Consultants Pte Ltd)

With over ten years of experience in both the business intelligence and consultancy industries, Roger Loo has a proven track record in areas that include market intelligence and research, feasibility studies, strategy consulting, internationalisation and performance management. His regional experience includes market developments and penetrations in matured markets such as Singapore and Hong Kong; product development and market entry strategies into emerging markets such as Greater China, Vietnam and India.

Prior to joining BDO, Roger has served as the Associate Director, Greater China for The Asian Banker – specialising in banking and financial business intelligence and research for the banking communities in the Middle East, Asia and Oceania. Roger spearheaded offices in Shanghai and Beijing, while managing regional contacts in Hong Kong and Taiwan.

 
Enterprise Risk Management & Crisis Management (Module 2)

 

Every business opportunity comes with a corresponding risk. This module will provide participants with an overview of Risk Management at the enterprise level and help them to better assess the various risks involved in business considerations, so that they can make informed decisions. The module will examine the critical elements that make up a risk diagnostic and include discussion on strategic risks, financial risks, operational risks and reputational risks through class exercises and case study.  Participants will also be equipped with crisis management skills to prepare them in dealing with tough situations effectively.

Enterprise Risk Management

Topics include:

  • Know Your Bets (Types, Measurement, Management)
  • Risk Types/Risks Drivers
  • Management Risks

 
Crisis Management

In this session, we aim to build participants’ skills in crisis management through highly interactive simulated exercises and case examples.

Participants will be able to:

  • Develop strategies to anticipate and prevent crises from occurring
  • Deal effectively with crises as and when they do occur
  • Implement contingency plans to cope
  • Institute recovery measures to re-build image, reputation and regain the confidence of key stakeholders
 

Featured Case Study

 
Facilitator

ANNIE KOH (Vice President, Office of Business Development / Academic Director, Centre for Professional Studies, SMU)

Annie Koh is Vice President for Office of Business Development at the Singapore Management University(SMU). A Professor of Finance, Annie also holds the position of Academic Director of The Financial Training Institute(FTI), Centre for Professional Studies (CPS), International Trading Centre (ITC) and Business Families Institute (BFI) at SMU. Her previous portfolio includes positions as Associate Dean, Lee Kong Chian School of Business and Dean, Offce of Executive & Professional Education. She received her PhD in international Finance from New York University (Stern School of Business) in 1988 where she was a Fulbright scholar.

A frequently sought after conference speaker at the World Economic Forum, panel moderator and expert commentator, Annie’s research interests are in Family Office and Family Business Research, Investor Behaviour, Alternative Investments, and Enterprise Risk Management. She has extensive experience in consulting and executive education for the corporate and public sectors, training professionals in leadership, management, directorship, private banking and wealth management.  Her appointment as a member of SkillsFuture HR Sectoral Tripartite Committee, HR Certification Taskforce, and Skills Development Council, is testament to her strong linkages to businesses and industry.


ELIZA QUEK (Director, Terrific Mentors International)

Eliza Quek is an international HR and Organisation Development Consultant. She has extensive international training experience in enhancing leadership competencies in the areas of strategic management, building high performing teams, performance management, creative problem solving and innovation, change management, coaching and mentoring staff. Her clients range from creative entrepreneurs, SMEs through to multinational companies and governments. Eliza earned her M.A in Manpower Studies from Birkbeck College, University of London.

 

Successful Business Management & Key Account Management (Module 3)

Successful business management and key account management are critical skills not just to sales people but to everyone in an organisation. In today’s business world, every staff in a company has to manage different stakeholders, from internal bosses and co-workers to external clients. It has become one of the most important changes in relationship management that has emerged in the past 20 years.

This module will provide you with the latest approaches in managing businesses, key accounts as well as stakeholders using simple and powerful methods and frameworks.

 

Participants will be able to:

  • Gain greater confidence in communicating with internal and external customers
  • Achieve improved business relationships through more effective ways of communication using a psychometric tool, True Colours™
  • Recognise how your feelings can affect your attitude which in turn affects your management style
  • Read clues and cues quickly and accurately to apply the appropriate response in a business setting
  • Use powerful client management frameworks to identify key clients and manage them strategically

 
Featured Case Study

 
Facilitator

MAXINE TEO (Principal, Max Academy)

Maxine Teo is a tri-lingual corporate trainer, facilitator and speaker with a passion for colourfully impacting and inspiring lives™ . With over 20 years of training experience working with diverse teams across Asia, Maxine has a knack of turning complicated concepts into practical applications. She is one of the most prolific trainers in Asia, having successfully completed more than 1000 days of trainings over 30 cities around the world.

Maxine is fluent in spoken and written English, Mandarin and Cantonese and she delivers her solutions in the three languages seamlessly to help her clients achieve their highest level of understanding.

Her clients have benefitted from her cross-industry insights and sharing of best practices. Coming from many years of working in the financial services industry, Maxine shares her experience and knowledge in Relationship Management topics like Effective Communication, Key Account Management, Cross Cultural Awareness, Managing Virtual teams, Business Etiquette, Advisory Sales (B2B & B2C), Negotiation Skills, Presentation Skills, Time and Stress Management and Customer Service Excellence. The skills she imparts are especially applicable to service and relationship-based industries like finance and banking, insurance, real estate and retail.

What further sets Maxine apart from most trainers in the industry is her ability to connect with her audience instantly with her authenticity and personal energetic style!

 

Finance for Decision Making & Control (Module 4)

Liberalisation of global trade and investment flows has created vast business opportunities. Consumer preferences and market demands are changing constantly, resulting in more intense pressure for firms to reinvent and grow.

One of the keys to successful growth is prudent financial management. Often firms fail not because it has no business. On the contrary, many firms failed because they grew too fast without adequate financial support.

In this module, Mr Adam Wong, a seasoned banker, entrepreneur and consultant, will share with participants key issues in financing and managing business growth.

 

Participants will:

  • Learn necessary financial tools to make sound investment decisions
  • Determine the cost of capital for various investment projects
  • Learn why many firms use IRR and EVA to make financial decisions
  • Understand the key building blocks of cash management
  • Determine the level of financing required for business growth
  • Protect profit by mitigating foreign exchange risks
  • Quantify the amount of credit risk a business is exposed to
  • Prevent business losses by having a sound credit policy
  • Gain an insight on how to determine the pulse of a firm’s financial health
  • Know the limits of a firm’s debt capacity
  • Understand the key information available from the various financial statements
  • Use models to predict corporate distress
  • Gain an overview of the financing packages provided by various banks in Singapore
  • Explore alternate sources of financing (REITS) beyond traditional bank debts
  • Know the key fundamentals in successfully raising bank debts

Featured Case Study

 
 
Facilitator

ADAM WONG (Executive Director, Mayvest Asia Pte Ltd)

Adam Wong is the Executive Director of Mayvest Asia Pte Ltd, a Senior Partner of PT Asia EduFin and a Business Domain Expert Facilitator with PIETA Consulting Company. He is also an adjudicator of the Financial Industry Disputes Resolution Centre in Singapore and affiliated faculty member of the Singapore Management University and Singapore Institute of Management(Global Education).

Being a seasoned and well received trainer/facilitator, Adam has successfully conducted workshops for bank participants in Singapore, Indonesia, Malaysia, Vietnam, Bahrain, Shanghai, Sri Lanka and Pakistan with consistent good appraisals from participants.He is also one of the few successful developers of training programmes that are accredited under the Financial Industry. Competency Standards administered by the Institute of Banking and Finance (Singapore).

Prior to his current appointment, he was a General Manager with Standard Chartered Bank (Singapore and Hong Kong), Director in American Express Bank, Head of Cash Management and Head of Trade Sales in DBS Bank, Vice President Director of a joint venture bank in Indonesia with 22 years of successful track record in Cash Management, eCommerce, Corporate Banking and Trade Finance and Small & Medium Enterprises.

Having strong strategic orientation and regional exposure in South East Asia and Hong Kong, he is credited with significantly growing global banks’ SME assets by 450% over a 3-year period in Singapore and double the trade finance business in Hong Kong within a year. He also started a new cash management business for a leading bank in Asia and grew it to a multi-billion business annually.

Adam is a Chartered Accountant (Singapore), a Fellow Certified Public Accountant (Australia), a Certified Professional Trainer, Certified Credit Risk Management Professional, member of the Institute of Directors (Singapore) and a member of the Association of Professional Trainers.

 
Legal Issues (Module 5)

The objective of this seminar is to introduce the participants to an overview of disputes frequently encountered during the construction process. These disputes typically encompass payment-related claims and delays and associated consequences. The resolution of such disputes must now be considered also in the light of the built environment industry Security of Payment Act 2004.

 

Construction Procurement Process

  • Tenders and award of contracts
  • Problems relating to letters of intent and award of tenders
  • Rules of interpretation and problems with inconsistent or ambiguous clauses

 
Time and Delays in Construction Work

  • Commencement and completion of the Work
  • Extension of Time and concept of prevention
  • Damages for Delay
  • Prolongation claims and concurrent delays

 
Payment Disputes

  • Overview of adjudication regime under the Security of Payment Act
  • Payment claims and payment responses
  • Jurisdictional objections

 
Claims and Dispute Resolution

  • Contractor’s Claim Strategies
  • Defence strategies
  • Construction Litigation vs arbitration
 
Facilitators

CHRISTOPHER CHUAH (Partner and Head – Infrastructure, Construction & Engineering Practice, Wong Partnership)

Christopher Chuah heads the Infrastructure, Construction & Engineering Practice and is a Partner in the China Practice of Wong Partnership. His practice encompasses front-end drafting/advice and construction disputes, both litigation and arbitration.

Christopher graduated from the London School of Economics, is admitted to the English Bar and to the Singapore Bar, and has a Diploma in Surveying (Distinction) from the College of Estate Management, Reading, UK.

Christopher is on the Panel of Arbitrators of the Singapore International Arbitration Centre and Kuala Lumpur Regional Centre for Arbitration; a legal advisor to the Singapore Contractors Association Limited, a Fellow of the Singapore Institute of Arbitrators, Chartered Institute of Arbitrators and the Chartered Institute of Building (CIOB); an accredited Adjudicator under the built environment industry.

 

 

 

 
Driving Change & Opportunities in Building Innovation & Productivity (Module 6)

Driving Change

Change used to be deliberated, planned, and executed but in today’s turbulent environment, change is a constant for maintaining the sustainability and profitability of organisations.  Making it happen effectively however, requires the competence of the leader and cooperation of staff. During the half day session, you will gain an understanding on the nature of change and why people resist change.  You will also learn about what change management involves and how you can “PROFIT” from it.  Practical examples will also be shared.  For instance, what and how others have changed and done differently to eliminate building waste and propel productivity.

 

Your key takeaways will be:

  • Understanding the importance for change  
  • Introduction to the change management process
  • Key considerations in change management
  • Overcoming resistance to change
  • Leading change as a positive force in your team

 
Featured Building Technology

VIRTUAL DESIGN & CONSTRUCTION (VDC)

This session aims to highlight how VDC can be applied in projects to improve productivity and precision.

 
Facilitators

MICHAEL PODOLINSKY (CEO, Podolinsky International)

Mr Michael Podolinsky, CSP, Global Speaking Fellow is Asia’s Productivity Guru. He is the author of 15 books and has been a speaker, trainer and facilitator for 32 years, 27 years in Asia Pacific. Michael devoted his life to studying productivity and human psychology. Over 11 million people benefit from his expertise on 6 continents in 33 countries. Michael’s McGraw Hill Productivity Series endorsed by billionaires includes ‘Productivity: Managing, Motivating, Maximising Teams in Asia’ and ‘Productivity: Winning In Life’. Since 1981, he helped individuals, teams and organisations improve productivity including IBM India, South Africa & Malaysia, Microsoft, HP, Singapore Navy, US Marine Corps, PMO, Temasek Holdings, GE Healthcare. Michael worked in construction in his youth and has spoken for and trained the Minnesota Contractors Association, Heidelberg Cement Asia, Brunei Cement, Minnesota Concrete Block Manufacturers Association, World of Concrete (Las Vegas), FABCON (pre-stressed concrete manufacturer in USA) and Davey Water Products. Out of 15,000 speakers worldwide, he was awarded CSP (Certified Speaking Professional) based upon a 5-year analysis of Return On Investment for clients, platform excellence and business ethics. Of the 680 CSPs in the world, he is one of only 24 globally awarded CSPGlobal for his international work, reputation and spirit of giving to the profession and industry.


JOSEPH YAU (Managing Director, DPR Asia Pacific)

Joseph Yau leads DPR’s operations in the Asia Pacific Region. Carrying strong client-focused relationships with local partners in the APAC Region, DPR offers project management services, and consulting services on technically-challenging projects, applying the newest collaborative techniques, innovative technologies, and construction methods. In strategic collaboration with clients, DPR reproduces the innovations from its breadth of projects, and implements those advancements globally to achieve paradigm-changing project results. Fortune has ranked DPR #10 on the List of Best Companies to Work For in 2014. Joseph was a founding leader of DPR’s Innovation Team, recognised in Engineering News Record’s (ENR) Top 20 Professionals Under 40, and has managed large projects in the Silicon Valley for 13 years, leading successful project teams working with clients such as Apple, VMware, Sutter Health, the Palo Alto Medical Foundation, Genentech, and Roche. Joseph builds and leads teams to foster a collaborative working dynamic amongst the construction, design, regulatory, and owner teams. Having large-project VDC and Integrated Project Delivery (IPD) leadership experience, he is an industry leader in design management, target value design (TVD), BIM coordination processes, and LEAN project delivery methods. Joseph holds a MSc degree in Construction Engineering & Management from Stanford University, and a BSc degree in Civil & Environmental Engineering from the University of California, Berkeley.

 

 

 

 
Managing Professional Work Relationships & Cross Cultural Management (Module 7)

Managing Professional Work Relationships

Workplace relationships are complex. In this changing economy, working with and alongside colleagues of vastly different needs and background means that the traditional styles of management and leadership are no longer effective. The human touch takes an added importance as this engagement of colleagues becomes the main leverage in how work gets done.

The first step to more effectively manage relationships and leverage engagement from others, involves understanding and managing oneself. In doing so, one would be able to adjust one’s behaviour in relation to others (such as supervisors, peers and subordinates), leading to effective management of others as well.

 

Managing Oneself – Self Awareness & Self Regulation

  • The nature of perception & how perception affects behaviour, human relations & performance
  • Attribution processes and biases
  • Personality profiles – how personality affects behaviour as well as perception and attitudes
  • Emotional intelligence and human relations

 
Managing Others

  • Emotional intelligence revisited – showing empathy and gaining trust
  • Persuasion – creating loyalty, improving outcomes & building strong relationships
  • Bosses, peers and subordinates – different strokes for different folks

 
Cross Cultural Management

We will examine issues related to working in a cross-cultural environment, and in particular, managing in a cross-cultural context. What should one do to enhance one’s cross-cultural management sensitivity and to work harmoniously with co-workers and stakeholders from different cultures and nationalities?

Through experiential exercises, we will work with participants on what it is like being in a different culture and having to interact with people from a culture that one is not familiar with. In doing so, we will highlight the need to adopt sophisticated stereotyping to enable us to better work with others. Further, we will introduce skills and competencies required to function in a cross-cultural environment. A case study will be used to explore management issues such as leadership, motivation in a cross cultural environment.

Featured Case Study

 
Facilitator

TAN HWEE HOON (Associate Professor of OB & HR, SMU)

Having earned her PhD in Management from the Krannert School, Purdue University in December 1996, Tan Hwee Hoon taught at the School of Business at the National University of Singapore from 1990 to 2005 and was the Head of the Department at NUS between 2004 to 2005. Hwee Hoon has been with the Lee Kong Chian School of Business, SMU since December 2005.

Her research interests are in the areas of interpersonal trust, cross cultural awareness and emotional management at the workplace. Hwee Hoon was also the Asia-Pacific Editor of the Journal of World Business from 2000-2004, having articles published in many international journals, including the Academy of Management Journal, Strategic Management Journal, Journal of Applied Psychology, Human Relations.

Hwee Hoon is actively involved in Executive and Professional Teaching, both in English and Chinese; and has trained for major organisations in Singapore and China – such as the Monetary Authority of Singapore, Motorola University, IMC Corp Limited, SingTel, SIA, Kerry Oils and Alcatel Asia Pacific. She also consults for organisations such as the Singapore Tourism Board, IE Singapore and the Asia-Pacific Economic Cooperation.

 
 

What Participants Say

Read the interview with 2015 intake participants in Synergy - Going Places (SMU Office of Business Development Newsletter).

 

“I get to meet many people from the same industry and we have really learned a lot from each other. From the assignments that we do in groups, we learn how to work as a team, teamwork is critical in the construction industry. The lecturer is really very good – we are inspired to think, to gather knowledge.”

Goh Ching Leong
Project Director
Kuan Aik Hong Construction Pte Ltd

 

“This course is unique - it triggers our mindset to have a different kind of thinking. When we go back to our working environments, we have a new set of problem solving skills. It has shortened my learning curve as I’m able to tap on the experience of some of the top brains in the industry. In terms of technical knowledge, we’re there, because of our years of experience and training through universities. However, we’re dealing with a younger generation with a different way of handling information and communications. It’s a whole new ball game and what I’ve learnt here in people management is going to make a difference.”

Eric Ng
Senior Project Manager
KTC Civil Engineering & Construction Pte Ltd

 

“Attending this course made me step out of my comfort zone because I’m so caught up in day-to-day operations. Coming here, I realise that in the construction industry, we’re all facing common problems but in different contexts - staff retention, talent management and so on. It’s very interesting to be able to share with them and hear that something is happening because of a certain concept, and to find that the concept is actually covered in the course itself.”

Chua Wee Li
Manager (Project)
Tiong Seng Contractors

 

“I joined this course thinking it’s all about productivity – in fact, it is far more wide ranging. Looking back at some of the work problems I’ve faced – I didn’t recognise the strengths and weaknesses of our operations and management until I encountered them in this course. I’ve learnt that it is very beneficial to stop, take a step back and look at things from a different perspective rather than getting caught in the rush of daily operations.”

Cillius Adrianto
Senior Maintenance Manager
Dragages Singapore Pte Ltd

 

“I came here expecting lecture sessions but was pleasantly surprised it’s more about sharing. I’ve benefitted a lot from the wide range of experiences, ranging from bosses to the young boy who shared a lot.”

Sim Yong Meng
Project Manager
KTC Civil Engineering & Construction Pte Ltd
 

“We can relate the things that we learn here to our work experiences. The case studies are very relevant and helpful, take today’s case study for example – coincidentally, I’m working out KPIs for my staff, Through the discussions, I learnt the key points on what are the things to look out for in formulating KPIs. This course touches on many topics that top management is concerned about. It is also relevant to equip younger managers to move up the management hierarchy."

Siau Kim Boon
Senior Project Manager
Straits Construction Singapore Pte Ltd
 

“Even at an early stage of this course, I came to realise that the biggest theme is really about people, whether it is about learning from each other here or how to develop our own people. Even management issues like leadership, how to manage changes, still boils down to people - how you manage them to push through the changes. The value lies not just in the system, but in learning how to develop the system to get the people to buy in. That’s the key takeaway.”

Chen Wei Kean
Executive Engineer
Wee Guan Construction Pte Ltd
 

“Programme is relevant and useful especially on issue like BCA’s drive on productivity and BIM.”

Freddie Chua
Director
Hainal-Konvi (S) Pte Ltd
 

“A good all-round programme with a lot of learning points.”

Olof Thoren
Project Director
Gammon Pte Ltd
 

“It has widen my knowledge on some of the readily available management tools that may be applicable in the property development sector.”

Lai Kok Heng
Manager
City Developments Limited

 

“This course helps me to confront reality and change values, habits, practices and priorities of my sandbox, in order to deal with the real threat or the real opportunity to maximise performance, profitability and sustainable growth.”

Lee Chin Leong
Vice President
Ascendas Services Pte Ltd
 
 
“The key feature of the program is that it is geared towards the construction industry.  The various modules have equipped us with the relevant knowledge and skills to be applied to enhance productivity and leadership within the firm.”
 
Kelvin Ng
Director

Langdon & Seah

 

“It enlightens me with right tools and strategies to be a good leader.”

Zaw Min Htun
Senior Project Manager
APP Engineering Pte Ltd

 

 
 

 

Last updated on 15 Jan 2018 .