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SMU-IE Singapore Business Growth and International HRM Masterclasses

IntroductionMasterclass 1Masterclass 2Masterclass 3

Co-organiser:                        Supported by: WDA Logo  



Especially designed for Singapore's growth enterprises, the suite of 3 Masterclasses aim to accelerate local business leaders and HR professionals' understanding of international human capital management to drive their organisations’ overseas growth. Case studies and leading industry practices will be shared. Highlights of what work in China and Indonesia in terms of good international HRM practices would also be discussed. Each Masterclass will be led by a subject matter expert with a panel of industry veterans to provide real world insights and applications.  Join us to find out how international business growth can be achieved through the right people decisions!

  • Masterclass 1: Global Trends that are Shaping the People Agenda (28 Jan 2016)
  • Masterclass 2: International Mobility Management (29 Feb 2016)
  • Masterclass 3: Global Rewards Strategy (22 Mar 2016)

8.30am – 9.00am        Registration
9.00am – 10.30am      Sharing by the lead facilitator
10.30am – 11.00am    Tea break
11.00am  12.30pm   Sharing by 2 guest speakers moderated by the lead facilitator
12.30pm – 12.40pm   Wrap up on key learning by the lead facilitator 



Who Should Attend

Senior leaders and HR professionals from growth oriented corporation which has internationalised or is on the verge of internationalisation.


Why You Should Attend



Singapore Management University



Participation Fees
Fees per Masterclass (Singapore Citizens & Singapore PRs) :    SGD181.90 (incl. 7% GST) per person
Sign up for all 3 Masterclasses at SGD481.50 (SGD64.20 discount)
Fees per symposium (foreigners) :    SGD267.50 (incl. 7% GST) per person
Sign up for all 3 Masterclasses at SGD749.00 (SGD53.50 discount) 

SkillsFuture Credit is not applicable to this programme.

Fees include seminar, course materials, case study, instructors’ fees and tea break refreshments (excluding lunch) during the Masterclass.


Snapshots of Masterclass 1



















Snapshots of Masterclass 2














Refreshments will be provided during the tea break of each masterclass. Lunch is not provided. Refreshments provided are “no pork no lard”. If you have special dietary requirements, please inform us accordingly.

Programme Policies

Please click here for the programme policies on registration / substitution / deferment / withdrawal / refund.

What our participants said about the programme:





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Masterclass 1: Global Trends that are Shaping the People Agenda

Will your job still exist in 2030? What will the workplace look like in 15 years’ time? What does this mean for employers and employees? A 2014 study launched by CBRE and Genesis discussed how workplaces will change and alongside with it, how employees will change. The people agenda will take on more urgency as to how people are employed and deployed; where they work, what their motivations are, become top concerns leaders in organisations would have to grapple with. Clearly, accelerated globalisation, climate change, demographic shifts (war for talent rages on), digitalisation, individualism, and technological convergence are mega trends that will significantly impact our workplace and people.

Amid the mega trends, people issues are the top most concern as found by a recent study by the Singapore Human Capital Leadership Institute. In fact the number one issue that keeps regional HR directors awake at night is that of identifying and developing the next generation of leaders. To identify and develop leaders, one has to understand the new workplace and its requirements. Thus, understanding what it takes to re-engineer the future for the only resource in Singapore becomes of paramount concern.



This session will examine the mega trends that are shaping the people agenda in organisations. Specifically, the session aims to:

  • provide an avenue for leaders to systematically assess the impact of mega trends on their people function.
  • share different ways of re-engineering and envisioning work in the future.
  • assist the Singapore growth oriented companies in overcoming their people challenges by presenting them with the necessary strategy that need to be put in place to grow their international presence.
  • Learn from the experience of two very diverse industries – Zalora and Pan Pacific Hotel – and what they had done to ameliorate/overcome the manpower challenges to grow their businesses. (Zalora had grown from 20 staff to 2,000 staff in 3 years with regional presence).
Class Schedule
28 January 2016 (Registration: 8.30am - 9.00am ; Masterclass & Tea Reception: 9.00am – 12.30pm)

Lead Facilitator


Associate Professor of OB & HR, Lee Kong Chian School of Business, SMU

Dr Tan Hwee Hoon earned her PhD in Management from the Krannert School, Purdue University in December 1996. She taught at the School of Business at the National University of Singapore from June 1990 to November 2005 and was the Head of the Department at NUS between 2004 to 2005. Hwee Hoon has been with the Lee Kong Chian School of Business of the Singapore Management University since December 2005. Dr Tan’s research interests are in the areas of interpersonal trust, cross cultural awareness and emotional management at the workplace. She has published in many international journals, including the Academy of Management Journal, Strategic Management Journal, Journal of Applied Psychology, Human Relations and many others. She was also the Asia-Pacific Editor of the Journal of World Business from 2000-2004. Dr Tan is also actively involved in Executive and Professional Teaching, both in English and Chinese and has trained for major organisations in Singapore and China such as the Monetary Authority of Singapore, SingTel, SIA, Kerry Oils and Alcatel Asia Pacific. She also consults for organisations such as the Singapore Tourism Board, IE Singapore and the Asia-Pacific Economic Cooperation.





Guest Speakers


Director, Human Capital & Development, Pan Pacific Singapore

Ms Alice Lee is the Director for Human Capital & Development at Pan Pacific Singapore, and is responsible for overseeing the entire spectrum of Human Resources and Human Capital Development in the hotel, including talent management, industrial relations, quality and process improvements, compensation and benefits.

Ms Lee has more than 20 years of HR experience in various Human Resources and managerial roles within the hospitality and property industry. Prior to transferring to Pan Pacific Singapore in June 2014, she was the Director of Human Capital & Development for Pan Pacific Orchard for closed to 2 years. Before that, she was also the Director of Human Resources with Mandarin Orchard for 2 years. She move on from the ACCOR group after 8 years with her last position as the Area Human Resources Manager – Singapore, where she handles the pre-opening of the Grand Mercure Roxy Hotel and the Novotel Clarke Quay and achieve the certified trainer status for numerous keys ACCOR training.

Ms Lee takes immense pride in her work, and her joy and satisfaction stems from witnessing the career growth and advancement of associates at Pan Pacific Singapore.

She holds a Bachelor of Commerce from Curtin University and Master in Business Administration from the Southern Cross University.



Group HR Director, ZALORA

Mr Foo Chek Wee is a Human Resources professional with over 10+ years of accelerated HR experience in notable companies such as American Express and Visa. He is currently serving as ZALORA Group HR Director, based in Singapore, partnering with stakeholders across Southeast Asia, Australia & Hong Kong.

Mr Foo has achieved many honors, including being among the winner of the coveted Best HR Manager Award by HRM Asia, and HR Leadership Award by Employer Branding Institute. These awards came due to his devotion to contribute to his organisation. He understands that in order to do this effectively, human capital management is the key to gaining a competitive advantage for an organisation. With this in mind, he hopes to make a significant difference in people’s lives through being a strategic planner and an employee advocate.

Mr Foo has many certifications and a successful educational background that includes a Bachelor Honours degree in Arts and Social Sciences, with a major in Southeast Asian Studies from the National University of Singapore. In addition, he is accredited with Graduate Diploma in Human Capital Management (GDipHCM) and an Advanced Certificate in Training and Assessment (ACTA). He is also a Certified Facilitator in DII Leadership Solutions™.



Masterclass 2: International Mobility Management

The employer-employee relationship is broken. Managers face a seemingly impossible dilemma: You can’t afford to offer lifetime employment. But you can’t build a lasting, innovative business when everyone acts like a free agent either. The talent pool is no longer a headquarters or even a local talent pool, but a global talent pool.  Companies need to stop thinking of employees as family or free agents, and start thinking of them as “allies on a tour of duty”. The most globally competitive organisations align their talent management practices with the strategic decisions regarding where and when to send employees as international assignees. These organisations know who they have on international assignments and why they are there from the perspective of the assignments’ strategic goals. In turn, these organisations are able to leverage the competencies gained from the international assignees’ experiences upon their return and retain the entrepreneurial employees for their business needs to succeed in this networked age.



By the end of the programme, participants will be able to take away the following:

  • Practical aspects of mobility management to formulate strategies that will enable your organisation to achieve both operational and strategic goals.
  • Techniques in mobility management to facilitate effective recruitment, management, and retention of talent.
  • Improve and sustain organisational performance through strategic thinking and mobility management.
  • Systematic and sustainable solutions to complex business problems related to human capital and human resources needs.
Class Schedule
29 February 2016 (Registration: 8.30am - 9.00am ; Masterclass & Tea Reception: 9.00am – 12.30pm)

Lead Facilitator


Head Learning & Talent Development, APAC, LinkedIn

Ms Ng Yee Fong is Head of Learning & Talent Development, APAC, LinkedIn.  She has over 15 years’ professional experience with American and Asian multinational organisations in numerous industries including hospitality, healthcare, consulting, high tech and internet. Ms Ng partners with leaders to stay agile as they operate in fast-growth, rapidly changing global markets. For the past decade, she lived and worked in the Asia and the Middle East. Her passion has been identifying the leadership qualities that make for extraordinary leaders operating in culturally diverse markets.

Ms Ng plays a key leadership role in building learning and development programs that foster a culture of learning, improve critical leadership capabilities to grow bench strength, and to deliver simple, relevant, learning solutions that drive growth and value globally.

Ms Ng earned a Master of Science – Industrial and Organisational Psychology from Baruch College, New York and Bachelor of Science in Economics from the University of Utah, Utah.







Guest Speakers


Director, Strategy and Operations, Hewlett Packard Enterprise

Anuprita Bhomick has 24 years of international experience working in Sales, Marketing, Operations, Strategy, Product Development, Analytics and Big Data in the some of the biggest tech companies like Intel, Apple, Yahoo, Dell and HPE. She heads Strategy for Hewlett Packard Enterprise globally for the Channel and Alliances organisation. In her experience, she has managed global teams as well as global transformational projects, and she is intrigued by how people react to change, regardless of how beneficial the change is. 
She has an Engineering degree from Mumbai University, an MBA from NUS Business School, an executive masters in Consulting from Insead and has studied Data Science and Artificial Intelligence from MIT. 
Anuprita is a speaker at many global conferences including TEDx. She is also an Adjunct Professor of Strategy at the NUS Business School where she teaches Big Data Strategy. Her research interests include cognitive neuroscience, the human computer interaction and the future of work.


President and the Global Head of Human Resources, Olam International Limited

Mr Joydeep Bose is the President and the Global Head of Human Resources for Olam International Limited. He is responsible for providing leadership to the human resources function globally across more than 22000 employees in 60 countries. Over the last ten years the Human Resources function has played a key role in the expansion of Olam which has grown in this period from a privately held company with 2500 employees to a publicly listed company with more than 22,000 employees. Olam is listed on the main board of the Singapore Stock Exchange (SGX) and ranks amongst the top 20 companies in Singapore in terms of market capitalisation.

Mr Bose has more than 25 years’ experience in the Human Resources field across industries such as chemical processing, telecom, information technology and supply chain management. His expertise is in the areas of organisation performance enhancement, transformational change, mergers & acquisitions. His earlier assignments included Human Resources consulting engagements with prestigious Fortune 100 companies in the US.

Mr Bose plays an active thought leadership role in the Singapore human resources professional space. He is a member of the committee engaged in sponsoring research for the International Trading Institute which is a partnership initiative between International Enterprise, a Singapore government agency and the Singapore Management University. He is also a member of the HRD Workgroup of WDA, another Singapore government agency, working towards enhancing skills of Human Resource Professionals in the region.  He is a member of the Singapore Ministry of Manpower’s HR Alliance. This is an exclusive group of highly-regarded HR practitioners and advocates whose role is to provide a sounding board for MOM’s initiatives, aimed at establishing Singapore as the global exemplar in human capital management.















Masterclass 3: Global Rewards Strategy

Advances in technology and evolving transportation and logistics infrastructure have dramatically reduced the barriers for companies of all sizes to operate across borders. As business opportunities become increasingly international, organisations need to be able to access and deploy knowledge and skills across borders speedily and effectively to capture these opportunities.  However, while goods and services today can flow across borders seamlessly, the same cannot be said of human capital.  International assignments are often still seen as expensive and administratively challenging.  The complexities of cross-border mobility are further exacerbated by diverse compliance requirements and the individual expectations and circumstances of each employee.

Yet, as organisations grow, expansion overseas become inevitable and the need to move employees overseas become critical. It is therefore, imperative for companies to have well thought through HR frameworks on policies and processes that are effective, affordable and scalable.



Building on the second Masterclass, this session will:

  • examine the insights and experiences on how to manage the difficult equation of balancing the needs of the business with the needs and expectations of the employees. 
  • explore the various policies and compensation approaches and the key risks and common pitfalls of international assignments
  • discuss what motivates different types of employees to move across borders
  • share sample data for mobility to select countries in ranges to provide participants with a feel for some of the numbers.
Class Schedule
22 March 2016 (Registration: 8.30am - 9.00am ; Masterclass & Tea Reception: 9.00am – 12.30pm)

Lead Facilitator


Global Mobility Leader – Asia, Middle East, Africa & Turkey, Mercer

Mr Mario Ferraro leads Mercer’s Mobility practice for Asia, Middle East, Africa & Turkey.  He is an experienced and dynamic leader with more than 25 years of experience in the design and implementation of effective Global Mobility solutions in a variety of markets and industry sectors.

Mr Ferraro’s experience in Global Mobility dates back to 1987, when he was responsible for the deployment of British academic staff to various African locations on behalf of The British Council. Over the years, he assumed global responsibility for International Mobility issues with For Logica International, a major IT and Management Consulting company, and was subsequently hired by Price Waterhouse (now PWC) where he established and managed their Global Mobility consulting practices. Mario went on to become the Group General Manager of International HR in the global headquarters of International SOS, before he left to join Deloitte as the Director of Deloitte’s Human Capital Consulting practice in South East Asia.

Mr Ferraro brings to his clients a unique blend of consulting and hands-on operational experience, allowing him to deliver pragmatic advice and implementable solutions. His professional experience was developed in Europe, the Middle East, Latin America and Asia Pacific.  He has lived in Asia since 1998. Mr Ferraro is widely recognised as a Thought Leader in the area of Global Mobility and regularly contributes to conferences, articles and media interviews. He has also actively contributed to the activities of Worldwide ERC, a professional association representing global mobility professionals, where he served on the Board of Directors and a Chairman of their Asia Pacific Committee.   He has trained many of today’s top Mobility professionals and received a number of recognitions and awards, including the first “Asia Pacific Global Mobility Professional of the Year” award by the Forum for Expatriate Management in 2013.






Guest Speakers


Managing Director / Group HR - Reward, DBS Bank

Ms Cheong Meng Foong is Managing Director of Reward, Group Human Resources at DBS Bank. She has more than 15 years of broad and deep experience in compensation and benefits throughout the Asia Pacific region.

She is responsible for leading and driving the Rewards function comprising compensation, benefits and international mobility for DBS Group with 22,000 employees across 18 markets. Prior to joining DBS, she has worked extensively across different sectors including financial services, consulting and technology. 

Ms Cheong holds a Bachelor of Business Administration from National University of Singapore. 



Vice President / Regional Head of HR, Samsung Asia Pte Ltd

Ms Grace Wong is the Vice President and Regional Head of HR, Samsung covering South East Asia, Oceania and Taiwan.  She has extensive experience leading a team of HR professionals in the area of Talent Management, Talent Acquisition and Total Rewards.

Prior to Samsung,   she was with Thomson Reuters.   Ms Wong has worked for MNCs in similar regional capacity in the Information and Technology sectors.  

She is a certified coach and trainer as well as being a Master Mediator.









Last updated on 25 Apr 2018 .