1. How Middle Managers Can Influence Change
Middle managers make up the difference between success and failure; therefore, ignoring their role toward implementing the strategy can be devastating.
Right at the beginning, this session addresses commonly asked questions: “Can middle managers influence change and how would they do it?” It explains how they can create success by using their influence to change attitudes and actions, and emphasizes why small changes have to happen.
2. Four Essential Implementation Activities
Middle managers need to explain why the small changes of implementation have to occur and exactly what their people need to do.
From Bridges’ research over the years and our work with clients, four essential activities that middle managers who are successful in strategy implementation do consistently have been identified. These four activities are explained using research, stories and examples.
3. Understanding the Implementation Challenge
A framework is needed to guide people through the implementation journey and identify the right actions.
Organisations are guilty of repeating the same mistakes when implementing strategy. This session explains why more implementations fail than succeed and why change management can’t be adopted for implementing strategy. It shares the framework used by organisations around the world. Called the Implementation Compass™, this framework explains the eight areas required for excellence in execution through stories and examples.
4. The Importance of Being Stewards of Strategy
Implementing strategy is tough, yet by doing it well, it becomes a powerful business differentiator.
How capable are middle managers in strategy implementation? This session gives participants the opportunity to apply the eight areas of excellence for execution by assessing themselves while also identifying areas for personal improvement on the job.
5. Facilitated Discussion Using “Square Wheels”
Square Wheels is a tool for generating action learning, reflective perspective, participative involvement and a sense of ownership.
Square Wheels takes the form of a multimedia presentation in which each picture tells a different story. Some of the illustrations have specific themes and messages but most can have a variety of meanings and linkages. With a clear objective in mind (e.g., manage change, enhance communications, identify sales issues, etc.), Square Wheels is used to facilitate interactive discussions that result in structured responses to current issues. This assessment tool, developed from Bridges’ research in how leaders roll out strategy, also provides an opportunity for participants to develop personal capabilities.
6. Lessons Learned from a Case Study
Case studies are an integral part of any participant’s learning.
This final session helps participants learn from a case study about how strategy was implemented in one company. The case study itself provides a platform for sharing ideas and applying key lessons learned throughout the workshop.